Our Commitment to You: At Star Iptv, we aim to provide a seamless and enjoyable experience for all our customers. However, we understand that there may be instances where expectations aren’t met. If you encounter a significant issue that affects your ability to use our service, we’re here to assist you with the possibility of a refund under the outlined conditions.
How to Request a Refund:
To initiate a refund, please contact our support team at stariptv.shop@gmail.com. In your email, include your Order ID and use the subject line: “Refund Request.” Provide details of the issue encountered, and if necessary, we may ask for further information to assist in resolving the issue. We believe in maintaining transparent communication throughout the process.
Non-Refundable Situations:
- Setup or Configuration Issues: we offer assistance to guide you through the setup of our services, refunds are not provided for challenges related to system or device setup. Service Interruptions: Occasional disruptions due to factors outside our control, such as internet connectivity issues, device problems, or brief server maintenance, do not qualify for refunds. Our team works diligently to maintain stability and address any disruptions swiftly. Change of Mind: If you decide to cancel or switch services for personal reasons, this does not qualify for a refund. We do not offer refunds for decisions based on personal preference after purchase. Monthly Subscriptions: Refunds are not available for monthly subscription fees. We encourage users to take advantage of our trial period to assess the suitability of our service before committing to a subscription.
- Service Interruptions: Occasional disruptions due to factors outside our control, such as internet connectivity issues, device problems, or brief server maintenance, do not qualify for refunds. Our team works diligently to maintain stability and address any disruptions swiftly.
- Setup or Configuration Issues: we offer assistance to guide you through the setup of our services, refunds are not provided for challenges related to system or device setup. Service Interruptions: Occasional disruptions due to factors outside our control, such as internet connectivity issues, device problems, or brief server maintenance, do not qualify for refunds. Our team works diligently to maintain stability and address any disruptions swiftly. Change of Mind: If you decide to cancel or switch services for personal reasons, this does not qualify for a refund. We do not offer refunds for decisions based on personal preference after purchase. Monthly Subscriptions: Refunds are not available for monthly subscription fees. We encourage users to take advantage of our trial period to assess the suitability of our service before committing to a subscription.
- Service Interruptions: Occasional disruptions due to factors outside our control, such as internet connectivity issues, device problems, or brief server maintenance, do not qualify for refunds. Our team works diligently to maintain stability and address any disruptions swiftly.